FASTPACK

Returns & Refunds

At Polished Goods, we stand behind our engineering and want to ensure you are entirely satisfied with your setup. If a product does not meet your expectations upon unboxing, we are here to help make it right.

30-Day Home Test-Fit Return Policy

You have 30 days from the date of delivery to evaluate your Fastpack. Think of this like trying on premium apparel: we welcome you to carefully mount the chassis to your down tube bosses at home to inspect the visual integration and verify physical tire clearance.

  • Eligibility Requirements: To qualify for a full refund, the item must not be trail-ridden. It must arrive back at our facility in its original packaging, free of trail grit, mud, tool-marking, surface scratches, or cosmetic mounting blemishes, and include all original marine-grade hardware. We strictly cannot accept returns or issue refunds for components that show signs of outdoor wear, trail use, or impact damage.

  • Sizing Returns: Because correct tire clearance is a critical safety parameter, we happily accept exchanges or returns if you mistakenly ordered the incorrect size for your Lauf Seigla frame layout.

  • How to Start a Return: Please reach out to us directly through our Contact Form with your order number. Your original order number serves as your authorization code. We will manually review your request and reply via email with return shipping instructions.

  • Return Shipping Responsibility: Customers are entirely responsible for all return shipping costs. We highly recommend using a trackable shipping service (such as USPS Ground Advantage), as Polished Goods cannot guarantee or verify receipt of an untracked package.

  • Damaged Return Packaging: If your original custom packaging arrived severely damaged during the initial delivery, do not reuse it for a return transit. It is the buyer's responsibility to source a fresh, structurally sound shipping box and wrap the hardware securely in protective padding to ensure it arrives back at our facility completely undamaged. If a return package arrives cracked or structurally compromised due to insufficient return packing, the return will be rejected and the buyer must seek financial restitution via a claim with their chosen shipping carrier.

Damaged or Defective on Arrival (Transit Failures)

48-Hour Reporting Window: If your Fastpack LS22 arrives structurally compromised, cracked, or damaged due to rough carrier handling during transit, you must report the issue to us via our Contact Form within 48 hours of the recorded delivery timestamp.

Required Documentation: To authorize a transit failure claim, you must provide clear photographic proof illustrating:

  1. The condition of the external shipping box before opening.

  2. The internal packaging layout showing the structural compromise.

  3. High-resolution close-ups of the cracks or damage on the chassis itself.

Resolution: Upon verifying carrier damage through your submitted photos, Polished Goods will immediately offer you your choice of a complimentary replacement unit (subject to inventory availability) or a 100% full refund processed back to your original payment card.

2-Year Structural Warranty

Every Fastpack chassis is engineered from high-performance ASA-Carbon Fiber to withstand extreme environmental grit. We guarantee our craftsmanship. Your purchase is protected by a 2-Year Structural Warranty covering manufacturing defects or unexpected structural material failures under normal, intended riding conditions.

If you experience a structural issue:

  1. Contact us via our Contact Form with your order number.

  2. Attach clear photographs of the area of concern with the unit placed on a flat, well-lit surface.

  3. Approved warranty claims will receive a swift, complimentary replacement component or a full structural refund.

Safety & Liability Disclaimer

Safety on the trail is paramount. Polished Goods, LLC designs and manufactures precision components, but cannot oversee final end-user installation.

By mounting and using the Fastpack system, you agree that Polished Goods, LLC assumes absolute zero liability for property damage (including stripped down tube frame bosses, cracked frame carbon, or damaged paint finishes), personal injury, or mechanical failures caused by improper tool installation, over-torquing of mounting hardware, failure to verify front-wheel clearance, or crashes occurring during outdoor trail use. Accurate installation and routine torque inspection are the sole responsibility of the rider.

Cancellations

You may cancel or amend your order at any time before it ships from our facility. To update or cancel your order, please utilize the direct update link provided in your initial order confirmation email. If the package has already left our staging area, the standard 30-day return process will apply upon arrival.

Refund Processing Timelines

Every returned Fastpack undergoes a rigorous mechanical and visual inspection. Please allow 1 to 3 business days from the physical date of delivery for us to complete our quality control check at our workshop.

Once your return is received and inspected at our facility, a refund will be issued immediately to your original payment method:

  • PayPal: Refunds will appear in your PayPal balance within 24 business hours.

  • Credit Card: Refunds will reflect in your bank account balance within 7 to 10 business days, depending on your banking institution's processing times.

Merchant of Record

Secure payment processing, global checkout compliance, and order financial operations are securely managed by our Merchant of Record and merchandising logistics partner, Fourthwall.com.